Effective Date: January 19, 2026
1. Overview
At Apollo Group TV, we strive to provide the best streaming experience possible. This Refund Policy explains our policies regarding refunds, cancellations, and billing disputes. Please read this policy carefully before subscribing to our service.
2. General Refund Policy
2.1 No Refund Policy
All subscription fees paid to Apollo Group TV are non-refundable except as expressly stated in this policy or as required by applicable law. This includes:
- Monthly, quarterly, and annual subscription fees
- Partial billing periods
- Fees for premium add-ons or upgrades
- One-time purchase fees
2.2 Rationale
Our non-refund policy exists because:
- You have immediate access to our entire content library upon subscription
- We provide detailed service information before purchase
- Free trials are available to evaluate our service
- Subscription costs are incurred immediately to provide content access
3. Free Trial Period
3.1 Trial Availability
New subscribers may be eligible for a free trial period (typically 7-30 days, as advertised).
3.2 Trial Terms
- You must provide valid payment information to start a trial
- You can cancel anytime during the trial without charge
- If you do not cancel before the trial ends, your payment method will be automatically charged
- Free trials are limited to one per household/payment method
- We reserve the right to determine trial eligibility
3.3 Canceling During Trial
To avoid charges, you must cancel your subscription before the trial period ends. Instructions for cancellation are available in your account settings.
4. Subscription Cancellation
4.1 How to Cancel
You may cancel your subscription at any time by:
- Logging into your account and accessing subscription settings
- Contacting customer support at support@apollogrouptv.com
- Following the cancellation link in your account dashboard
4.2 Effect of Cancellation
- Cancellation takes effect at the end of your current billing period
- You will retain access to the service until the end of the paid period
- No refund will be provided for the remaining days in your billing cycle
- Your account data may be retained according to our Privacy Policy
4.3 No Partial Refunds
We do not provide pro-rated refunds for unused portions of subscription periods.
5. Exceptions to the No-Refund Policy
We may provide refunds in the following circumstances:
5.1 Technical Issues
If you experience persistent technical problems that:
- Prevent you from accessing the service entirely
- Are caused by our service (not your internet connection or device)
- Cannot be resolved by our technical support team
- Are reported within 7 days of subscription or renewal
Refund Eligibility: Partial or full refund at our discretion, evaluated on a case-by-case basis.
5.2 Unauthorized Charges
If you can demonstrate that charges were:
- Made without your authorization
- Result of fraudulent activity
- Billing errors on our part
Refund Eligibility: Full refund of unauthorized charges upon verification.
5.3 Service Discontinuation
If Apollo Group TV discontinues the service entirely:
- We will provide pro-rated refunds for prepaid subscription periods
- Refunds will be issued to your original payment method
5.4 Duplicate Charges
If you are accidentally charged twice for the same subscription period:
- We will refund the duplicate charge immediately upon verification
5.5 Legal Requirements
Where required by applicable consumer protection laws in your jurisdiction.
6. Requesting a Refund
6.1 How to Request
To request a refund under the exceptions listed above:
- Contact our customer support team at refunds@apollogrouptv.com
- Provide your account information (email address, subscription details)
- Explain the reason for your refund request
- Include any relevant documentation or screenshots
- Submit your request within 14 days of the charge in question
6.2 Required Information
Your refund request must include:
- Full name and account email address
- Order/transaction number
- Date of charge
- Detailed explanation of the issue
- Supporting evidence (if applicable)
6.3 Processing Time
- Refund requests are typically reviewed within 3-5 business days
- Approved refunds are processed within 7-10 business days
- Refunds are issued to the original payment method
- Actual credit timing depends on your financial institution (typically 5-10 business days)
7. Billing Disputes
7.1 Billing Errors
If you believe you have been incorrectly charged:
- Contact us immediately at billing@apollogrouptv.com
- Do not initiate a chargeback before contacting us
- We will investigate and resolve billing errors promptly
7.2 Chargebacks
Important: Initiating a chargeback without contacting us first may result in:
- Immediate suspension or termination of your account
- Loss of access to content and service
- Additional fees to reinstate your account
- Reporting to fraud prevention services
Always attempt to resolve billing issues with us directly before contacting your bank or credit card company.
8. Subscription Upgrades and Downgrades
8.1 Upgrades
- When upgrading to a higher-tier plan, you will be charged the difference
- The new plan takes effect immediately
- No refunds for the previous plan
8.2 Downgrades
- When downgrading to a lower-tier plan, the change takes effect at the next billing cycle
- No refunds for the current billing period
- You retain access to your current plan until the end of the billing period
9. Payment Method Changes
9.1 Updating Payment Information
- You are responsible for keeping payment information current
- Failed payments may result in service interruption
- We are not responsible for failed payments due to expired or invalid payment methods
9.2 Failed Payments
- We will attempt to process payment multiple times
- Your account may be suspended after repeated payment failures
- You may be charged late fees where permitted by law
- No refunds will be issued for service interruptions due to payment failures
10. Gift Subscriptions and Promotional Credits
10.1 Gift Subscriptions
- Gift subscriptions are non-refundable once activated
- Unused gift subscriptions may be refunded at our discretion
- Gift subscriptions cannot be exchanged for cash
10.2 Promotional Credits
- Promotional credits, discounts, and special offers are non-refundable
- Credits cannot be transferred or exchanged for cash
- Promotional terms are subject to specific conditions
11. Third-Party Purchases
11.1 App Store and Third-Party Platforms
If you purchased your subscription through:
- Apple App Store
- Google Play Store
- Amazon
- Other third-party platforms
You must request refunds directly through that platform. We cannot process refunds for subscriptions purchased through third parties. Refund policies of third-party platforms apply.
12. Geographic and Currency Considerations
12.1 International Transactions
- Subscription fees are charged in the currency specified at purchase
- Currency conversion fees charged by your bank are not refundable
- Exchange rate fluctuations are not grounds for refunds
12.2 Regional Pricing
- Subscription prices vary by region
- Moving to a different region does not entitle you to a refund or price adjustment
- Regional content availability may vary
13. Service Modifications
13.1 Changes to Service
We reserve the right to:
- Modify, add, or remove features
- Change content library availability
- Adjust streaming quality or technical specifications
- Update pricing for future billing periods
13.2 No Refunds for Changes
Changes to our service, content library, or features do not entitle you to a refund unless:
- The service is discontinued entirely
- Changes constitute a material breach of our Terms and Conditions
14. Consumer Rights
14.1 Statutory Rights
Nothing in this Refund Policy affects your statutory rights under applicable consumer protection laws, including:
- EU Consumer Rights Directive
- UK Consumer Rights Act
- Australian Consumer Law
- US State Consumer Protection Laws
- Other applicable regional laws
14.2 Right of Withdrawal (EU/UK)
If you are located in the European Union or United Kingdom:
- You have a 14-day right of withdrawal from the date of purchase
- This right is waived if you begin using the service during the withdrawal period and expressly consent to waiving this right
- Contact us to exercise your withdrawal right
14.3 Australian Consumer Law
If you are located in Australia:
- Our services come with guarantees that cannot be excluded under Australian Consumer Law
- You may be entitled to a replacement or refund for a major failure and compensation for other reasonably foreseeable loss or damage
- You may also be entitled to have the services supplied again if the services fail to be of acceptable quality
15. Contact Information
For refund requests, billing questions, or disputes, please contact:
Refund Department
Email: refunds@apollosgroupstv.com
Billing Support: billing@apollosgroupstv.com
General Support: support@apollosgroupstv.com
Website: www.apollosgroupstv.com
Business Hours: Monday – Friday, 9:00 AM – 6:00 PM [Time Zone]
Response Time: Within 48 hours for refund requests
16. Changes to This Refund Policy
16.1 We reserve the right to modify this Refund Policy at any time.
16.2 Changes will be effective immediately upon posting to our website.
16.3 Continued use of our service after changes constitutes acceptance of the modified policy.
16.4 Material changes will be communicated via email or service notification.
17. Acknowledgment
By subscribing to Apollo Group TV, you acknowledge that you have read, understood, and agree to this Refund Policy.