If you've forgotten your password:

1. Click on the "Forgot password?" link on the login form
2. Enter the email address associated with your account
3. Check your email for a password reset link (check spam folder if not received)
4. Click the link and follow the instructions to create a new password
5. If you don't receive the email, contact our support team for assistance

Security Note: Password reset links expire after 24 hours for security reasons.

Yes, but the number of simultaneous connections depends on your subscription plan:

• Basic Plan: 1 device at a time
• Premium Plan: 2 devices simultaneously
• Ultimate Plan: 5 devices simultaneously
• Lifetime Plan: 5 devices simultaneously

You can manage your connected devices from your account dashboard after logging in. If you exceed your connection limit, you'll be prompted to disconnect another device before streaming.

Yes, Apollo Group TV offers optional two-factor authentication (2FA) for enhanced account security. To enable 2FA:

1. Log into your account
2. Go to Account Settings > Security
3. Click "Enable Two-Factor Authentication"
4. Follow the setup instructions using an authenticator app like Google Authenticator or Authy
5. Save your backup codes in a secure location

With 2FA enabled, you'll need both your password and a verification code from your authenticator app to log in.

To update your account information or payment method:

1. Log into your Apollo Group TV account
2. Navigate to the Account Settings section
3. To update personal information: Go to Profile > Edit Information
4. To update payment method: Go to Billing > Payment Methods
5. To update subscription plan: Go to Billing > Subscription
6. Make your changes and save them

All billing information is processed securely with 256-bit SSL encryption. We never store your full payment details on our servers.

If you're having trouble logging into your Apollo Group TV account, try these troubleshooting steps:

1. Check your credentials: Ensure you're using the correct username/email and password (check for caps lock)
2. Clear browser cache: Clear your browser's cache and cookies, then try again
3. Try a different browser: Sometimes browser extensions can interfere with login
4. Check internet connection: Ensure you have a stable internet connection
5. Disable VPN: If using a VPN, try disabling it as some VPNs may block our services
6. Contact support: If problems persist, contact our 24/7 support team for assistance